Contact Center Agent
Company: Richwood Bank
Location: Richwood
Posted on: April 23, 2025
Job Description:
Contact Center AgentAt Richwood Bank, our purpose is to inspire,
protect, and celebrate anything that makes communities
thrive.---Have you ever wanted to work for a company that
exceptionally lives its values? One hundred and fifty years ago, we
began as a small community bank. Today, we are still a community
bank - as well as a payroll processing team, a marketing agency, a
coffee shop, and more. We have flipped the switch on traditional
banking. Yet, we have always aimed to provide the very best
customer experience, contribute to the greater good of our local
communities, and make every effort to be the best employer in the
area with a company culture that works hard to develop, recognize,
and award its team members.---The Contact Center Agent position is
very important and valued because you will be educating and
assisting our most valuable asset - our customer - in a new and
challenging way. Our Contact Center Agents must be highly skilled
and possess knowledge touching all areas of the Richwood Bank.
Richwood Bank prides itself on unique culture and all team members
should be active and engaged participants.Richwood Bank has a
comprehensive benefits package for full time employees including
but not limited to, medical and wellness program, dental, vision,
employee assistance plan, life insurance and supplemental
short-term disability. Full-time and part-time employees have
access to a 401(k) plan, an enhanced Wellness program, tuition
reimbursement and tons of professional development
opportunities!Essential Functions
Greets customers by phone and chat
pleasantly and effectively Educates customers how to gain the most
potential from the current services they have, and recognize
opportunities to cross promote more products and services that will
benefit their life goalsDemonstrates knowledge of all accounts,
products and services offered Supports customers with all account
and service needs that are capable via phone or chatSets
appointments with customers who may need to be physically present
for banking needsCommunicates with teams and branches of
appointments or customer follow up needsStays current on rates for
CDs, savings IRAs and interest-bearing checkingListens to customer
needs and recommend the best solutions to help them succeedAssists
team with miscellaneous office support as needed and when time
allows Ensures work completed is accurate and appropriate. Verifies
and validates all data to confirm accuracy and reliability. Paying
close attention to details of all information received and entered.
Skills and Abilities
Excellent customer service skillsThe
ability to prioritize and make on-the-spot decisions regarding
customer transactions, weighing customer satisfaction issues with
bank exposure to loss and fraudStrong Problem-solving
skillsMathematical skills In-depth knowledge of our bank products
and servicesWork well under pressure and in a fast-paced
environmentAbility to identify opportunity to educate customers of
more products and services that may fit their needs (cross
promotion) Strong communication skills High degree of accuracy
Detailed and organized Maintain confidentiality at all
timesMaintain a positive can-do attitude towards your team and
customers Knowledge of various federal regulations including Bank
Secrecy Act, Community Reinvestment Act, Americans with
Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley
Act, Regulation E and teller roles and responsibilities relating to
each act Punctual Driven to succeed and open minded to learn more
about new technology within our industry Accurate typing skills;
basic computer skills, including the use of word processing,
spreadsheet software applications, and e-mailEducation
High School Diploma or GED required;
college preferredOne year banking required Equal Opportunity
Employer/Disability/Veterans. Richwood Bank is an equal opportunity
employer. We celebrate diversity and are committed to creating an
inclusive environment for all employees.
Keywords: Richwood Bank, Canton , Contact Center Agent, Sales , Richwood, Ohio
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